The new government, led by Balen Shah, is planning to deliver key public services such as citizenship cards, passports and driving licences directly to people’s homes in a bid to ease long-standing bureaucratic hurdles.
The proposal is part of the government’s recently unveiled 100-point governance reform agenda, which prioritises faster and more accessible public service delivery. For years, citizens have faced delays and multiple office visits even for basic documents, often navigating complex procedures and informal payments.
To address this, the government aims to revitalise the country’s underused postal system and turn it into a “government courier service”. Officials believe this could bridge the gap between citizens and state services, especially in areas where physical access to offices remains difficult.
The Department of Postal Services has welcomed the plan, saying it could bring new life to a system long seen as outdated. Despite limited resources, the department maintains a nationwide presence, with offices across all districts and local levels and existing international service links.
However, logistical challenges remain significant. The postal service currently operates with only a handful of vehicles nationwide and relies heavily on coordination with public transport and airlines. Many of its physical infrastructures are also in poor condition, and budgets remain tight.
Experts say the idea is promising but will take time to fully implement. While initial rollout could begin within 100 days as planned, scaling the service nationwide will require stronger infrastructure, digital tracking systems and coordination across agencies.
If successful, the initiative could not only reduce public inconvenience but also improve state efficiency and revenue collection, marking a shift toward more citizen-centred governance.